SCALE Forecast

• Practice consolidation activity is driving questions around IT systems integration strategy – historical lack of in-house IT expertise across a broad portion of the market is creating confusion and reactive approaches to complex IT systems integration execution processes
• Platforms of scale are gradually incorporating more strategic IT business plans into their scaling & investment strategies – process automation, advanced data analytics, claims analysis, etc.
• Improved system and service integration through API capabilities of cloud systems (e.g., two-way texting, phone services, single sign on)
• As coverage emerges, improved 5G cellular throughput for mobility outside of practice location and provisioned as network provider
• Data mining and reporting for clinical outcomes management and value-based care participation
• Continue increased tele-communication capabilities for provider to patient encounters, as well as support for remote practice workforce
• Enhanced security roll-out through multi-factor authentication techniques (SMS, Phone applications)
• Use of extraction and digitization methods for legacy medical records archiving on Cloud-based storage.
• Use of robotic process automation to reduce labor costs associated with routine work processes